Help Center

Everything you need to get started with Abeedoo Chat and make the most of your support platform.

Browse Topics

Getting Started

Create your account, set up your first app, and get your widget live in minutes.

Widget Installation

Step-by-step guides for WordPress, Shopify, React, and more.

Managing Conversations

Status flows, assignment, quick replies, and staying on top of your inbox.

Teams & Collaboration

Invite team members, manage roles, and collaborate on conversations.

Billing & Plans

Plan limits, upgrading, usage tracking, and managing your subscription.

FAQ

Quick answers to the most common questions about Abeedoo Chat.

Getting Started

Create your account

Complete onboarding

The setup wizard walks you through creating your first app and configuring your chat widget. Enter your app name, website URL, and pick a theme color.

Install the widget

Copy the embed snippet from your widget settings and paste it into your website. See our installation guide for platform-specific instructions.

Start responding

When a visitor starts a conversation through your widget, it appears in your Conversations inbox. Reply in real-time and manage your queue.

Your embed snippet looks like this:

<script src="https://your-domain.com/widget.js"
  data-widget-id="YOUR_WIDGET_ID" defer></script>

You'll find your actual snippet in Dashboard > Apps > Your App > Widgets.

Managing Conversations

Conversation Status Flow

Every conversation moves through a lifecycle:

Pending → Active → Waiting → Resolved → Closed

Pending conversations are new and unresponded. They become Active when an agent replies. Use Waiting when you're waiting for the customer, and Resolved when the issue is fixed.

Assignment

Conversations are auto-assigned to the first agent who replies. You can also manually assign or reassign conversations using the dropdown in the conversation header. Filter your inbox by "Mine", "Unassigned", or "All" to manage your queue.

Quick Replies

Save time with pre-written reply templates. Create quick replies in your app settings, then access them by typing / in the reply box or clicking the lightning bolt icon. Each response can have a shortcut for quick access.

Internal Notes

Leave notes for your team that customers can't see. Check the "Internal" checkbox before sending to create a private note within the conversation thread.

Image Attachments

Paste images from your clipboard or drag-and-drop files directly into the reply area. Both agents and consumers can share images in conversations.

Teams & Collaboration

Inviting Team Members

Go to Dashboard > Teams to invite colleagues by email. They'll receive an invitation link to join your organization. All team members can view and respond to conversations across your apps.

App Collaborators

You can also invite collaborators to specific apps from the app's Collaborators page. This is useful when you have external partners or contractors who only need access to one app.

Notifications

Agents receive real-time notifications for new conversations, assignments, and customer replies. Notifications appear in the bell icon in the dashboard header. Telegram notifications are also available if configured.

Billing & Plans

Plan Limits

Each plan includes monthly limits for conversations, AI credits, widgets, agents, and apps. When you reach a limit, new resources of that type are paused until the next billing period or until you upgrade. See our pricing page for details.

Upgrading

Upgrade anytime from Dashboard > Billing & Usage. Upgrades take effect immediately. You can also select a plan during onboarding.

Usage Tracking

Monitor your usage from the Billing & Usage page. You'll see how many conversations, AI credits, and other resources you've used in the current billing period.

Frequently Asked Questions

How do I install the chat widget on my website?

Copy the embed snippet from your widget settings (Dashboard > Apps > Your App > Widgets) and paste it before the closing </body> tag on your website. See our installation guide for platform-specific instructions.

Can I customize the widget's appearance?

Yes. Each widget has a theme color and header text that you can configure in the widget settings. You can choose from several built-in themes during onboarding or change them later.

Can I use Abeedoo Chat on multiple websites?

Yes. Create separate apps for each website from the Apps page. Each app gets its own API key, widget configuration, and conversation namespace. Your plan determines how many apps you can create.

What happens when a visitor starts a chat?

The visitor enters their name and email, then types their message. A new conversation appears in your Conversations inbox as "Pending." When an agent replies, the conversation becomes "Active" and the agent is auto-assigned.

Is there an API for integration?

The widget communicates via REST API endpoints. Each app has an API key that you can find in the app's API page (Dashboard > Apps > Your App > API). Custom integrations can use these endpoints to create conversations and messages programmatically.

How do auto-replies work?

Configure auto-replies in your app settings. You can set up automatic responses for new conversations, keyword triggers, and after-hours messages. Auto-replies appear as "bot" messages in the conversation.

Can I export conversation data?

Yes. Open any conversation and use the export dropdown in the header to download as Text, CSV, or JSON format.

Does the widget work on mobile?

Yes. The widget is fully responsive and works on all screen sizes. It renders inside a Shadow DOM for complete style isolation from your website.

Ready to get started?

Set up your support widget in under a minute. Free plan available.

Get Started Free Installation Guide